Last updated: 2026-09-06
This Refund and Cancellation Policy explains how subscriptions, cancellations, renewals, trials, failed payments, and refunds work for Job Search OS and JobOS (“JobOS”, the “Service”), operated by Zaw Hein Aung (“we”, “us”, or “our”).
This policy applies to paid subscriptions and credit packs purchased through JobOS. Payments are processed by Stripe, our payment processor. We do not receive or store your full card details.
JobOS may offer a Free plan with limited features or usage limits.
Free plan limits may include limits on sourced jobs, job scoring, resume tailoring, cover letter generation, alerts, source runs, or other features.
We may change Free plan limits from time to time.
JobOS may offer paid subscription plans, such as Pro.
Paid plans may include higher or different limits than the Free plan. The features and limits of each plan are shown on our pricing page, checkout page, or inside the app.
By subscribing to a paid plan, you authorise us and our payment processor to charge your selected payment method for the subscription fees, applicable taxes, and renewals.
Unless stated otherwise, paid subscriptions renew automatically until cancelled.
JobOS meters automatic job sourcing in credits. Your plan includes a monthly credit allowance, and you may also buy one-off credit packs.
Credit packs are a one-time purchase, not a subscription. They do not renew and they are not billed again.
Credits are delivered to your account immediately after successful payment and are consumed as jobs are sourced for you.
Credits bought as a pack do not expire. Credits included with a plan reset on the first day of each calendar month, regardless of when you subscribed, and do not carry over.
Credits have no cash value, cannot be transferred between accounts, and cannot be exchanged for money.
Cancelling a paid plan does not refund unused credits, and unused credits are not converted to cash on cancellation or account deletion.
Where a credit pack is unused, refund requests are considered under section 7 below.
We may offer free trials, beta access, discounts, or promotional credits.
If a trial requires a payment method, your payment method may be charged when the trial ends unless you cancel before the trial period expires.
If a trial does not require a payment method, you may need to upgrade manually to continue using paid features after the trial ends.
Trial and promotional terms may vary and will be shown at signup, checkout, or inside the app where applicable.
You may cancel your paid subscription at any time through:
When you cancel, your paid access will usually continue until the end of your current billing period unless otherwise stated in the app or required by law.
Cancelling a subscription does not automatically delete your account or data. You may request account deletion separately through the app or by contacting us.
Unless required by applicable law or expressly stated otherwise, subscription fees are generally non-refundable.
This means we usually do not provide refunds for:
We may, at our discretion, consider refunds in the following cases:
To request a refund review, contact us at support@jobosagent.com within 7 days of the charge and include:
Submitting a request does not guarantee a refund.
If your payment fails, we or our payment processor may notify you and ask you to update your payment method.
If payment is not resolved, we may:
We will aim to make payment failure states clear inside the app or through email where practical.
If you upgrade, downgrade, or change plans, the billing effect will be shown at checkout or in the billing portal where available.
Depending on the configuration, plan changes may take effect immediately, at the next renewal date, or according to prorated billing rules shown during checkout.
Subscription prices may exclude taxes unless stated otherwise.
You are responsible for any applicable taxes, goods and services tax, duties, or charges associated with your purchase, unless we are legally required to collect and remit them.
JobOS helps organise and improve your job-search workflow, but we do not guarantee:
Refunds are not provided solely because you did not receive interviews, offers, or other job-search outcomes.
Deleting your account does not automatically guarantee a refund for past charges.
If you have an active paid subscription, you should cancel the subscription before deleting your account. If you need help, contact support@jobosagent.com.
For billing, cancellation, or refund questions, contact:
We aim to respond to billing requests within a reasonable time.